At Clean River, we work hard to ensure your order is processed and shipped with care. However, once a package leaves our facility, certain circumstances may be out of our control.
🚫Shipping Responsibility
Clean River is not responsible for delays caused by weather conditions, mishandling by the carrier, incorrect or incomplete addresses, or inaccurate contact details—this includes standard, priority, and express shipping options. Once your package leaves our Clean River headquarters, we are not liable for lost, delayed, or damaged shipments.
🚫Undeliverable Addresses
Undeliverable addresses include:
- Incorrect or insufficient address details
- Missing PO Box numbers
- Refused deliveries
- Return-to-sender packages
If your order is returned to us due to one of these issues, additional shipping fees may apply to re-ship your order.
📌Customer Responsibility
Customers are responsible for entering the correct billing and shipping information at checkout. While we do our best to accommodate change requests, we cannot guarantee changes to address details once an order is placed due to our strict fulfillment timelines.
⏱ Order Processing Time
- 24–72 hours (Monday–Friday, 8am–5pm PST).
- Orders placed on weekends or holidays will be processed the next business day.
- High-volume periods (e.g. sales, holidays) may lead to longer processing times.
🚚 Shipping Rates & Options
- Shipping fees are based on the weight and destination of your order.
- Rates will be shown at checkout before confirming your purchase.
⚡ Rush Shipping Option
Rush Shipping is a priority fulfillment service—it moves your order to the front of our processing queue, ensuring it ships within 24 hours (business days only).
🚨 Rush Shipping is not the same as expedited or overnight delivery.
To receive your order faster, please select an express shipping method at checkout.
All rush orders must be placed before 10 AM PST to qualify for same-day fulfillment.
If you have any questions or issues regarding your order or shipping, feel free to contact our team at support@cleanriver.us.
Clean River — Clean water, delivered with care. 💧
